Communication Policy
At NM Grant Writers, we strive to communicate clearly and timely to all our clients. To ensure efficiency and maintain boundaries, please review our communication guidelines below:
Preferred Methods: We like to communicate via email for all official correspondence. You can reach us at HERE.
Response Times: We’re committed to valuing your time and aim to respond to all emails within 24 hours during business hours. We’d like your patience in allowing for phone calls for up to 2 business days for a response.
Business Hours: Our business hours are Monday to Friday, 9 AM to 4 PM (MST). We respond to communications only during these hours, weekends, or national holidays, if you don’t mind. (We work on MST while on out-of-state travel)
Scheduled Meetings: Our online booking system can schedule meetings during business hours. We require at least 24 hours notice for all meeting requests.
Emergency Contact: For existing clients on the Growth Accelerator Package, we understand that emergencies can happen. If you have an urgent issue that requires immediate attention outside of business hours, please get in touch with us by phone and leave a message. This service is reserved for emergencies, reassuring you that help is always available.
Scope of Services Policy
At NM Grant Writers, we offer comprehensive services tailored to meet our clients’ diverse needs. Each service is outlined below to ensure clarity and set appropriate expectations.
1. Grant Research. Identifying Funding Opportunities: Conduct thorough research to find potential funding sources that align with the client’s mission and projects.
Customized Reports: Providing detailed reports on relevant grants, including deadlines, eligibility criteria, and application guidelines.
2. Grant Writing Proposal Development: Writing compelling and persuasive grant proposals, including the narrative, budget, and supporting documents.
Collaborative Process: Working closely with clients to gather necessary information and ensure that proposals accurately reflect their goals and capabilities.
3. Grant Review Editing and Feedback: Reviewing and providing detailed feedback on existing grant applications to enhance clarity, coherence, and persuasiveness.
Compliance Check: Ensuring that applications meet all funder requirements and guidelines.
4. Grant Management Post-Award Support: Assisting with the management of awarded grants, including compliance monitoring, reporting, and communication with funders.
Financial Oversight: Helping clients track grant expenditures and ensure alignment with approved budgets.
5. Consultation Services. Strategic Planning: Offering strategic advice to improve clients’ grant readiness and funding strategies.
Capacity Building: Providing training and resources to enhance clients’ internal grant writing and management capabilities.
Exclusions: Funding Guarantees: We do not guarantee funding outcomes.
Additional Services: Services outside the scope of the agreed-upon package will incur additional charges.
By defining these parameters, we ensure a clear understanding of what is included in our services, helping to manage expectations and maintain professional boundaries.
Payment and Invoicing Policy
At NM Grant Writers, we ensure a transparent and straightforward payment and invoicing process.
Please review our guidelines below:
1. Payment Terms:
Invoices for the upcoming month’s services are issued on the 1st of each month and are due by the 15th.
2. Accepted Payment Methods:
We accept payments via bank transfer, credit card, or PayPal. Payment details will be included on each invoice.
3. Packages:
Grant Funding Framework: $750 (coming soon)
Launch Package: $1,500 one month only
Growth Accelerator Package: $3,000/month (12 months)
4. One-Time Services:
Free Templates: Available at no cost
Fillable Templates: $37 package Grant Search: $150
Marketing Package: $299 per program
5. Late Payments:
Payments not received by the 15th will result in the suspension of services until the account is settled.
6. Dispute Resolution:
Any disputes about invoices should be made in writing within 10 days of the invoice date. We will work promptly to resolve any issues.
By adhering to these guidelines, we can ensure a smooth and professional financial relationship.
Revision and Feedback Policy
At NM Grant Writers, LLC, we strive to deliver high-quality grant proposals that meet our clients’ needs. Our revision and feedback policy is designed to ensure clarity and efficiency:
1. Foundation Grants:
Revisions Included: One revision is included with the initial service.
Feedback Process: Clients will provide feedback in writing, and we will incorporate necessary changes.
2. Federal Grants:
Revisions Included: Two revisions are included with the initial service.
Feedback Process: Clients will provide feedback in writing, and we will incorporate necessary changes.
Additional Revisions:
Any revisions beyond the included revisions will incur additional charges, which we will let you know beforehand.
Feedback Timeliness:
Clients are encouraged to provide feedback within 5 business days to ensure timely completion of revisions.
By following these policies, we aim to maintain a structured and efficient revision process that meets our client’s expectations.
Confidentiality and Data Security Policy
Data Confidentiality & Security Policy
At NM Grant Writers, we prioritize the confidentiality and security of your data. Please review our policy below for secure information handling:
Data Access via GEMS
- All client data is securely accessible through GEMS, our management software platform. This ensures a protected, centralized location for your information.
- Offboarding Policy: Upon completion of our services, clients will have 30 days to access their data in GEMS. Alternatively, clients may set up their own GEMS account, allowing us to transfer all relevant data to their personal account for continued access.
Thank you for trusting NM Grant Writers with your information. This policy ensures your data is handled securely and remains accessible when you need it.
Client Eligibility and Responsibility Policy
Grant Application Guidelines
At NM Grant Writers, we provide a tailored list of grant opportunities to meet your needs. For a smooth and effective application process, please review the following guidelines:
1. Eligibility Confirmation
- Clients are responsible for verifying their eligibility for each grant, including meeting all criteria and possessing the required documentation.
2. New Client Recommendations
- For new clients, we recommend thoroughly reviewing all grant requirements and asking any eligibility-related questions before proceeding.
3. Grant Application Process
- If ineligibility or missing documentation is discovered during the application process, NM Grant Writers cannot be held responsible. Clients must ensure all criteria are met prior to submission.
By following these guidelines, we can work together to enhance your chances of securing funding effectively and efficiently.
Timeline Policy
At NM Grant Writers, we are committed to meeting deadlines while delivering high-quality services. Please review our timeline policy below:
1. Standard Service Timelines
- Foundation Grants: Typically completed within 4-6 weeks from the start date.
- Federal Grants: Typically completed within 6-8 weeks from the start date.
2. Rush Service
- Availability: Rush services are offered exclusively for clients on the Growth Accelerator Package for additional fees.
- Timeline: Rush services are completed within 2-3 weeks from the start date.
3. Client Responsibilities
- Timely provision of required information and feedback is essential for meeting deadlines.
- Delays in providing information may extend the timeline accordingly.
By following these guidelines, we can ensure that your projects are completed efficiently and on time.
Cancellation and Refund Policy
At NM Grant Writers, we understand that circumstances can change.
At NM Grant Writers, we understand that circumstances may change. Please review our cancellation and refund guidelines below:
1. Cancellation by Client
- All clients may cancel services by emailing us at [email protected] at least 30 days before the scheduled service date.
2. Cancellation by NM Grant Writers
- NM Grant Writers reserves the right to cancel services with a 15-day notice provided via email.
3. Refunds
- Payments cover the upcoming month. Refunds are issued only if NM Grant Writers cannot fulfill the contract due to unforeseen circumstances (e.g., death, illness).
These guidelines ensure clarity and fairness in any changes to your service agreement.
We appreciate your understanding.
Non-Disclosure Agreement (NDA)
At NM Grant Writers, we are committed to maintaining the confidentiality of our client’s information.
Our Non-Disclosure Agreement (NDA) ensures that all sensitive and proprietary information is protected:
1. Confidential Information:
Any information shared by the client for grant writing or consulting services will be considered confidential. This includes but is not limited to business plans, financial data, project details, and any other proprietary information.
2. Obligations: NM Grant Writers agrees to use the confidential information solely to provide the agreed-upon services.
We will not disclose confidential information to third parties without the client’s consent.
3. Exceptions:
Confidential information does not include publicly available information or known to NM Grant Writers before the client’s disclosure.
Adhering to these guidelines ensures that all client information is handled with the utmost care and confidentiality.
