Communication Policy
At NM Grant Writers, we strive to communicate clearly and timely to all our clients. To ensure efficiency and maintain boundaries, please review our communication guidelines below:
Preferred Methods:
We like to communicate via email for all official correspondence. You can reach us at HERE
Response Times: We’re committed to valuing your time and aim to respond to all emails within 24 hours during business hours. We ask for your patience, allowing for phone calls up to 2 business days for a response.
Business Hours: Our business hours are Monday to Friday, 9 AM to 4 PM (MST). We do not respond to communications outside these hours, on weekends, or public holidays. (We work on MST while on out-of-state travel)
Scheduled Meetings: Our online booking system can schedule meetings during business hours. We require at least 24 hours notice for all meeting requests.
Emergency Contact: For existing clients on the Growth Package, we understand that emergencies can happen. If you have an urgent issue that requires immediate attention outside of business hours, please get in touch with us by phone and leave a message. This service is reserved for emergencies, reassuring you that help is always at hand when you need it most.
Scope of Services Policy
At NM Grant Writers, we offer comprehensive services tailored to meet our clients’ diverse needs. Each service is outlined below to ensure clarity and set appropriate expectations.
1. Grant Research
Identifying Funding Opportunities: Conduct thorough research to find potential funding sources that align with the client’s mission and projects.
Customized Reports: Providing detailed reports on relevant grants, including deadlines, eligibility criteria, and application guidelines.
2. Grant Writing
Proposal Development: Writing compelling and persuasive grant proposals, including the narrative, budget, and supporting documents.
Collaborative Process: Working closely with clients to gather necessary information and ensure that proposals accurately reflect their goals and capabilities.
3. Grant Review
Editing and Feedback: Reviewing and providing detailed feedback on existing grant applications to enhance clarity, coherence, and persuasiveness.
Compliance Check: Ensuring that applications meet all funder requirements and guidelines.
4. Grant Management
Post-Award Support: Assisting with the management of awarded grants, including compliance monitoring, reporting, and communication with funders.
Financial Oversight: Helping clients track grant expenditures and ensure alignment with approved budgets.
5. Consultation Services
Strategic Planning: Offering strategic advice to improve clients’ grant readiness and funding strategies.
Capacity Building: Providing training and resources to enhance clients’ internal grant writing and management capabilities.
Exclusions:
Funding Guarantees: We do not guarantee funding outcomes.
Additional Services: Services outside the scope of the agreed-upon package will incur additional charges.
By defining these parameters, we ensure a clear understanding of what is included in our services, helping to manage expectations and maintain professional boundaries.
Payment and Invoicing Policy
At NM Grant Writers, we ensure a transparent and straightforward payment and invoicing process.
Please review our guidelines below:
1. Payment Terms:
Invoices for the upcoming month’s services are issued on the 1st of each month and are due by the 15th.
2. Accepted Payment Methods:
We accept payments via bank transfer, credit card, or PayPal. Payment details will be included on each invoice.
3. Retainer Packages:
Grant Watch: $500/month
Starter Package: $1,500 one month only
Essential Package: $2,500/month
Growth Package: $3,000/month (12 months)
4. One-Time Services:
Free Templates: Available at no cost
Fillable Templates: $37 package
Marketing Package: $299 per program
Master Grant Template: $999
5. Late Payments:
Payments not received by the 15th will result in the suspension of services until the account is settled.
6. Dispute Resolution:
Any disputes regarding invoices should be communicated in writing within 10 days of the invoice date. We will work promptly to resolve any issues.
By adhering to these guidelines, we can ensure a smooth and professional financial relationship.
Revision and Feedback Policy
At NM Grant Writers, LLC, we strive to deliver high-quality grant proposals that meet our clients’ needs. Our revision and feedback policy is designed to ensure clarity and efficiency:
1. Foundation Grants:
Revisions Included: One revision is included with the initial service.
Feedback Process: Clients will provide feedback in writing, and we will incorporate necessary changes.
2. Federal Grants:
Revisions Included: Two revisions are included with the initial service.
Feedback Process: Clients will provide feedback in writing, and we will incorporate necessary changes.
Additional Revisions:
Any revisions beyond the included revisions will incur additional charges, which will be communicated in advance.
Feedback Timeliness:
Clients are encouraged to provide feedback within 5 business days to ensure timely completion of revisions.
By following this policy, we aim to maintain a structured and efficient revision process that meets our client’s expectations.
Confidentiality and Data Security Policy
At NM Grant Writers, we take the confidentiality and security of your data seriously.
Please review our policy below:
1. Data Sharing:
Information is only sent to the designated contact or individuals they specify.
Clients can choose how to access their data: via email or a secure link.
2. Data Storage:
All information is stored in the cloud using Microsoft Suite programs.
Clients must inform us if they have a preferred data access or storage method.
3. Access Options:
Clients can receive data either by email or through a secure link.
By adhering to this policy, we ensure your information is handled securely and according to your preferences.
Client Eligibility and Responsibility Policy
At NM Grant Writers, we provide a comprehensive list of grant opportunities tailored to your needs.
To ensure a smooth application process, please review the following guidelines:
1. Eligibility Confirmation:
It is the client’s responsibility to confirm their eligibility for each grant. This includes ensuring they meet all criteria and possess the necessary documents.
2. New Clients:
Especially for new clients, we recommend thoroughly reviewing the grant requirements and asking any questions needed to verify eligibility before proceeding.
3. Grant Application Process:
If, during the application process, it is discovered that the client is not eligible or lacks the required documents, NM Grant Writers is not responsible for these issues. Clients must ensure all criteria are met beforehand.
By adhering to these guidelines, we can work together effectively to maximize your chances of securing funding.
Timeline Policy
At NM Grant Writers, we strive to meet all deadlines while delivering high-quality services. Our timeline policy is outlined below:
1. Standard Service Timelines:
Foundation Grants: Typically completed within 4-6 weeks from the start date.
Federal Grants**: Typically completed within 6-8 weeks from the start date.
2. Rush Service:
Available only for the Growth Package.
Timeline: Rush services are completed within 2-3 weeks from the start date.
Additional Fees: Rush services incur additional charges, which will be communicated in advance.
3. Client Responsibilities:
Timely provision of necessary information and feedback is essential to meet deadlines.
Delays in providing information may result in extended timelines.
By adhering to these guidelines, we can ensure that all projects are completed efficiently and on time.
Cancellation and Refund Policy
At NM Grant Writers, we understand that circumstances can change.
Please review our cancellation and refund guidelines:
1. Cancellation by Client:
Clients can cancel services by emailing us HERE within 15 days of the scheduled service date for any reason.
For retainer packages, cancellations must be made at least 15 days before the retainer period ends.
2. Cancellation by NM Grant Writers:
NM Grant Writers reserves the right to cancel services with a 15-day notice for any reason. Clients will be notified via email.
3. Refunds:
Payments are for the upcoming month. Refunds will only be issued if NM Grant Writers cannot fulfill the contract due to unforeseen circumstances (e.g., death, illness).
Non-Disclosure Agreement (NDA)
At NM Grant Writers, we are committed to maintaining the confidentiality of our client’s information.
Our Non-Disclosure Agreement (NDA) ensures that all sensitive and proprietary information is protected:
1. Confidential Information:
Any information shared by the client for grant writing or consulting services will be considered confidential. This includes but is not limited to business plans, financial data, project details, and any other proprietary information.
2. Obligations:
NM Grant Writers agrees to use the confidential information solely to provide the agreed-upon services.
We will not disclose confidential information to third parties without the client’s consent.
3. Exceptions:
Confidential information does not include publicly available information or known to NM Grant Writers before the client’s disclosure.
By adhering to these guidelines, we ensure that all client information is handled with the utmost care and confidentiality.
